Support

Let's face it. Technology breaks sometimes. And we are now in a time where we will all be relying on technology to support our day-to-day learning. For that reason - Ottawa School District is expanding the way that we offer services to Students, Parents, and Staff!

Students

If you have a Chromebook issue, please email help@usd290.org at your earliest convenience. This will generate a ticket in our Help Desk system, allowing us to make certain your issue is tracked. Please include your device serial number or the USD290 barcode number on the bottom, a description of what is wrong, and your home address. If your Chromebook is unable to be used, please find another device to send the email, or use the Live Chat feature in the bottom right hand corner of this website (available from 8AM to 4PM as long as a USD290 staff member is online and not teaching!).

Once the repair has been reported, we will coordinate with you to have the device picked up by one of our technicians. We will have a time and date for you to set the device safely outside so that we can retrieve it. The repair will take place back in our shop. Once completed we will attempt delivery. We will ring your doorbell, wait to make visual contact with you, and then leave the device on your doorstep!

We will make our best effort to expedite all repairs - but please understand that we will have to disinfect the device before and after the repair.

Parents

We know there are questions in the community! We want to make our best effort to ensure all of those questions are answered promptly and accurately.

With the recent County "shelter-in-place" order, we have minimal staff at each building. We want to ensure that you have a single destination for any question still lingering - without playing phone tag with our robot that answers the phones!

At the bottom right hand corner of this screen, you will see a speech bubble. If it is red - click it and you can be immediately connected with a USD290 staff member to ask them a question. They will then provide an answer, if they have one, or they will find the answer for you and get back with you as soon as possible! (available from 8AM to 4PM as long as a USD290 staff member is online and not teaching!)

When available, USD290 staff members will field your questions. You will never talk to a robot, you will never talk to a third party answering service - you will ALWAYS talk to a current employee. That employee may be a teacher, administrator, para, or tech department employee.

Please do understand that we can not answer any health related questions, special education questions, nor can we provide any sensitive information via the chat portal - as we have no way of verifying who we are giving the information to. However - if you do have a question regarding a sensitive topic, you can still request a callback from the applicable department!